C1Listeningパート 2
Sentence completion
オーディオ
試験形式で2回再生
For questions 1-8, complete the sentences with a word or short phrase.
1録音 R1
Alex says they prioritised ________ rather than response time.
2録音 R1
Maya admits that some 'fast' replies were really just fast at ________ to the customer.
3録音 R1
To reduce irritation, they created a ________ that follows customers across channels.
4録音 R1
The key principle Maya highlights is to ________ when speaking to customers.
5録音 R1
Their plug-in signals a problem if a case is transferred more than ________.
6録音 R1
Agents can spend up to ________ without seeking approval.
7録音 R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8録音 R1
After the changes, escalations fell by ________ in six weeks.
答えを確認するには8問すべてに答えてください（0/8完了）